1. Overview
At Akka Online Store, we value your satisfaction and strive to deliver quality products.
This Refund and Return Policy explains the conditions under which returns, exchanges, and refunds are accepted.
By purchasing from our website, you agree to the terms outlined below.
2. Eligibility for Returns
We accept returns or exchanges only if the product is damaged, defective, or incorrect at the time of delivery.
To be eligible for a return:
The item must be unused and in its original packaging.
The request must be raised within 3 days of receiving the order.
You must provide an unboxing video clearly showing the issue for verification purposes.
Please note:
Due to hygiene and safety reasons, we do not accept returns for hair accessories that have been used, opened, or worn.
3. Non-Returnable Items
The following items are non-returnable and non-refundable:
Hair accessories that have been opened or used.
Products damaged due to customer mishandling.
Items returned without original packaging or missing parts.
Orders placed under special discounts or clearance sales.
4. Return Process
If your product meets the return criteria:
Contact us within 3 days of receiving the order via email at ownstylebuy@gmail.com
Provide your order number, reason for return, and unboxing video proof.
Once verified, we will provide instructions for returning the product.
The item must be shipped back to the address provided by our support team.
Return shipping costs are the responsibility of the customer unless the return is due to our error (e.g., wrong or damaged item).
5. Refunds
Once the returned item is received and inspected, we will notify you regarding the approval or rejection of your refund.
Approved refunds will be processed within 5 to 7 business days to the original payment method.
Shipping charges, if any, are non-refundable.
If you haven’t received a refund after 7 days, please check with your bank or payment provider before contacting us again.
6. Order Cancellation
Orders can only be canceled before dispatch. Once the order has been shipped, cancellation is not possible.
If the order is canceled in time, the full amount will be refunded to your original payment method within 5–7 business days.
7. Damaged or Wrong Items
If you receive a damaged or wrong product:
Notify us immediately within 3 days of delivery.
Provide clear photos and an unboxing video as proof.
We will arrange a replacement or initiate a refund after verification.
8. Exchange Policy
We currently offer exchanges only for defective or damaged items.
If you wish to exchange an item, please follow the return process mentioned above.9. Contact Information
For any return, refund, or exchange requests, please contact us at:
Akka Online Store
No. 3/42, Saathanavaady, Perambalur, Tamil Nadu – 621115
📧 Email: ownstylebuy@gmail.com📞 Phone: +91 95145 85849