1. Shipping Policy
At Akka Online Store, we aim to deliver your favorite hair accessories quickly and safely.
Please review our shipping terms below to understand how we handle deliveries.
a. Order Processing Time
All confirmed orders are processed within 1–2 business days (excluding Sundays and public holidays).
Once your order is processed, you will receive a shipping confirmation with a tracking number via email or SMS.
During festive seasons or special sales, order processing may take slightly longer due to high demand.
b. Delivery Time
Delivery usually takes 3–7 business days depending on your location.
Rural or remote areas may experience slightly longer delivery times.
Delivery timelines are estimates and may vary due to courier service delays or unforeseen circumstances.
c. Shipping Charges
We offer free or flat-rate shipping as mentioned during checkout.
Any additional delivery fees (if applicable) will be displayed before you confirm your order.
Shipping charges are non-refundable, even if you return the product.
d. Order Tracking
Once your order has been shipped, we’ll send you the tracking details via email or SMS so you can follow your shipment in real time.
e. Wrong or Damaged Items
If your package arrives damaged or you receive the wrong product:
Contact us within 3 days of delivery.
Provide your order number, a short description, and photos/unboxing video for verification.
We will arrange a replacement or initiate a refund after reviewing your case.
f. Address Accuracy
Please ensure your delivery address, contact number, and pin code are accurate at checkout.
We are not responsible for failed deliveries caused by incorrect or incomplete address details.
2. Cancellation Policy
We understand that you may occasionally change your mind, and we allow order cancellations under specific conditions.
a. Order Cancellation Before Dispatch
Orders can be canceled within 6 hours of placing the order or before the order is shipped, whichever comes first.
To cancel an order, please contact us immediately at ownstylebuy@gmail.com
- Once canceled successfully, the refund will be initiated to your original payment method within 5–7 business days.
b. Order Cancellation After Dispatch
Once an order has been shipped, it cannot be canceled.
You may refuse to accept the delivery, but shipping charges will be deducted from your refund.
c. Automatic Cancellations
If a product is unavailable or out of stock, Akka Online Store reserves the right to cancel the order.
In such cases, you will be notified, and the full payment amount will be refunded promptly.
d. Refund for Canceled Orders
Refunds for canceled orders will be processed within 5–7 business days to the original payment source.
Processing time may vary depending on your bank or payment gateway.
3. Delays or Force Majeure
We are not liable for shipping delays caused by events beyond our control, such as natural disasters, strikes, lockdowns, or courier disruptions.
We will always do our best to keep you informed if such issues occur.
4. Contact Us
For shipping or cancellation-related queries, please reach out to us at:
Akka Online Store
No. 3/42, Saathanavaady, Perambalur, Tamil Nadu – 621115
📧 Email: ownstylebuy@gmail.com
📞 Phone: +91 95145 85849